This section will assist and guide you on how best to use the PolePod..


Set Up and Instructions


* IMPORTANT a small bung may be fitted at both ends of the Pod, remove these before use and replace to avoid dribbles for storage.


(i) Connect one end of the piece of hose pipe supplied to your garden tap (where no garden tap is available you will need to obtain the appropriate tap connector from a local DIY Store) and the other end to one end of the Pod using hoselock type fitting.

(ii) Using the other piece of hosepipe connect one end to the other end of the Pod, and the other to the “IN” port on your hose trolley.

(iii) Turn the tap half on - you can open this up more if you require a higher water pressure to clean high areas.

(iv) Extend the hose to the furthest area for cleaning. Now extend the telescopic pole to the height you need for the area to be cleaned and lean it safely against the window for a few moments whilst you bend down to connect the telescopic pole hose to the hose reel.

Note: Once it is connected to the hose reel, water will flow from the brush head unless you have purchased an on/off trigger.

 You can stop the water flowing by:

(i) Disconnecting the pole hose from the hosepipe - most modern hose reels have a “Stop Connector”

(ii) Returning to the water source and turning off the tap.

You are now ready to begin cleaning, see basic water fed pole operating techniques at the end of this document.  


IMPORTANT: To increase the life of your resin we advise that you clean the frames and windows or other items to be cleaned with tap water first to remove the majority of the dirt. (Do this by simply connecting the water fed pole to the hosepipe without connecting it to the POD); then repeat the clean using the purified water focusing on the glass to rinse away any remaining debris and impurities.

Please read the instruction for use, pole care, and safety guide below before operating this pole.


Technique for erecting and using the water fed pole.


  • Ensure the pole hose is loose and untangled. Bring the pole close to the area to be cleaned.

  • To erect the pole loosen the top clamp and extend the first section, then close the clamp to lock the section. Repeat until the desired height is achieved. (Avoid extending the pole higher than you need to; this will make the pole easier and safer to handle.)

  • See the video and notes below for window cleaning stance and technique.



  • Move carefully between windows or areas to be cleaned – use warning cones where necessary to avoid trips.
  • NOTE: To clean windows successfully ensure you lift the brush a few inches away from the surface and rinse off the dirty water thus leaving a crystal clean surface.
  • For stubborn deposits like bird muck, spray the pure water onto the area, leave to soak and return to clean.
  • Occasionally the first time you clean your windows after years of traditional cleaning, the results may not be perfect as there will be a layer of detergent on the glass; repeat the clean rinsing well to remove more of this deposit, let dry and repeat until dries crystal clear.
  • You can also clean the window frames with this technology, ensure you clean the brush head after use (see pole care guide enclosed).


To close the pole place bottom of pole on the ground and using one had grip the section to be lowered with the other hand. Open the clamp and then carefully withdraw the section. DO NOT just let the section drop closed as this may cause finger injury or damage the clamps voiding your Warranty. Repeat from the bottom to the top section. (Avoid dragging the brush head down the wall as this will dirty the brush head.)

When you have finished cleaning:

(i) Stand the Pod up against a wall to drain out as much water as you can.

(ii) Drain excess water from all hoses, wipe clean and store in a dry place.

(iii) Wipe pole clean.


Productivity of the Pod

You can tell if the Pod is exhausted when it starts to leave a white residue or white runs/spots on the cleaned surface after drying.


The chemistry/hardness of water varies from country to country and around different parts of the same country, therefore we cannot give exact details on how long it will take before you need to change your Pod but below is a guide chart.


Where exact details/readings are required you can purchase a TDS (Total Dissolved Solids) meter from your local Pod stockist.


You can normally tell if your water is hard as it will leave a white residue on the inside of your kettle and shower head for example.




Pod Specifications

Contents of Pod

The Pod contains a non-toxic, inert water purification compound


Weight of Pod



Weight of Telescopic Pole including the brush head and pole hose



Construction of Telescopic Pole

The Tubing of the pole is made from anodised aerospace alloy and the clamps are made of hard wearing polypropylene.


Warnings & Precautions (see also Health and Safety below)

This water is not suitable for human or animal consumption in large amounts. Although non toxic, this form of water may cause kidney damage if consumed regularly. If ingested in large amounts medical or veterinary advice should be sought.

We do not advise the use of high reach telescopic poles by children under 16 years of age, people with neck or back issues, heart or joint complaints.

We do not advise regular repetitive use of these poles.


Disposing of the used Pod

Pods are sealed for water pressure reasons, and cannot be refilled; therefore please dispose of with your normal waste and recycle, suitable for landfill.


Increasing the cleaning life of your Pod

You should clean the window initially with tap water without the pod connected, then use the Pod water to rinse leaving a crystal clear finish. For areas like guttering and fascias there is no need to use purified water. Simply use the high level water fed pole to clean these with tap water.


Contents of the Pod Kit

1 x Pod

1 x Telescopic Water Fed Pole

1 x Window Cleaning Brush Head

4 x Hose lock type connectors

2 x 1m Length of Hose Pipe - (i) From water source to Pod (ii) From pod to hose reel or water fed pole

You will need to supply

(i) Hose reel if required

Support material available:

(i)  Online video set up instructions 

(ii) Setup Instructions – see above

(iii) Brush head and pole care guide - see below


Health & Safety & Things not to do with the Pole Pod

Do not bang the brush head onto the surface to be cleaned. Lower it gently into place to avoid and damage.


Do not use the Pod if there is a crack in the case.


Do not use any chemicals other than tap water through the system.


Do not drink the water or allow children or animals to drink the water.


Do not use the brush head to brush up debris or allow dirt and grit onto the brush head as this may cause scratches (see brush head care guide).


Do not leave the telescopic pole extended to height unattended as damage to property or person may occur, always collapse the pole when leaving unattended.


Do not use the pole for more than 30 minutes without a rest period.


Use eye protection in case of falling debris where appropriate.


Do not allow the pole pod, the tubing or the telescopic pole to freeze as this may cause damage and invalidate your Warranty.


   Water fed pole Window cleaning technique and guidance

Unlike professional window cleaners you will most likely only be cleaning one house in a day; but even so you should follow these guidelines.


Try to move the pole on the surface of the window by moving your body back and forth in a rocking motion as indicated in the video; and try to avoid letting your arms do all the work.


Below are two techniques; One for when the windows are very dirty or have not been cleaned in a while; the other is for when you are doing your regular cleans.


We have also included an At-A-Glance set of instructions (see bottom of page) but we advise that you read the detailed instructions as well.


Technique for cleaning:

If you are cleaning the windows on a house that has not been cleaned for quite a long time it may not come up perfect initially. It may take a couple of cleans to get the windows up to standard. This is because you will be cleaning the window frames as well and may have to remove soap residue from under the seals as well as years of baked on dirt and pollution.


Technique for cleaning very dirty windows:

Start by cleaning the frames first, using only tap water. Do not waste your pure water.

Note: The technique on a normal clean is to do all the upstairs windows first, then the lower ones because water will drip off the window after you have finished the top ones, and the longer you can leave it before you do the windows below, the less chance there is of drips falling onto the lower window after you have finished.


But you can do upstairs and downstairs at the same time when they are really dirty because you are going to do them again properly immediately after the first "tap" wash.

Give the frame a good soaking with tap water from your water fed pole then rub the frames. Start across the top of the window frame. Be careful though, if there is a vent on the top, that you do not force water into it, as the dirty water will dribble out of it for quite some time which will dry as a residue on the glass. Next, wash down the sides of the frames, then across the bottom. Lastly, clean the sill by changing the angle of your brush downwards.


Now rinse the frames by holding the brush away from the window frame a couple of inches and directing the water jets onto it. Rinse from the top downwards remembering not to force water into the vents if present.


Then do the sides and bottom. Move on to the next window and repeat.


Now you have cleaned and rinsed all the frames, go back to the first window to clean the glass (still with tap water).


First, start by cleaning the top of the window frame, by applying the brush bristles left and right whilst jetting the water continuously. Continue this with the sides and sill of the window frame before proceeding to the glass.


Having done the top of the glass, drop down an inch or so to get clear of the frame, scrub across the glass in strips of about 12 to 18 inches wide in a continuous W shape (WWWWW). then do another strip below, overlapping with the first one a little bit and so on until you reach the bottom.


Now the most important bit; so far you have just loosened the dirt so leaving it now would be just like letting dirty water dry on the glass, you must rinse the glass well.


Hold the brush a couple of inches off the glass and start at the top, rinse across a couple of times being careful to avoid the top of the frame and any vents. Now zigzag down the window to the bottom.


When you have done the top windows you can do the downstairs starting under the first window you worked on.


Now that you have removed the majority of the dirt with tap water, repeat the process with the Pod pure water using the technique below.


Normal regular cleans

If your windows are cleaned regularly it should not be necessary to clean the frames every time.


Clean the top floor windows first and clean the top of the glass first, 2 or 3 scrubs across the window.


Remember: To preserve the life of your Pod clean with tap water first to remove the majority of the dirt and rinse with the pure Pod water.


Then drop down an inch or so to get clear of the frame, scrub across the glass in strips about 18 inches wide in a continuous W shape (WWWWW) remembering you want your action to bring the dirt towards the bottom of the frame. Do another strip below, overlapping with the first one a little bit and so on until you reach the bottom.


Now rinse the glass thoroughly with the pure water by holding the brush a couple of inches off the glass and start at the top, rinse across a couple of times being careful to avoid the top of the frame. Now zigzag down the glass to the bottom.


Stubborn marks

Things like bird muck for example will need a little soaking to loosen before it can be washed away. Wet the area with pure water and leave to soak. Carry on with other windows then return and clean as normal.


Spots and runs on the glass after cleaning.

There are many reasons why this can happen, but remember pure water cannot leave a residue so there must be another reason, here are some:-


Poor rinsing: If your windows have not rinsed for long enough, simply go back and rinse well again.


Detergent residue: If your windows have been cleaned by a traditional type of window cleaner with a bucket and detergent then the detergent can dry and build up a layer on the glass over time. The power of the pure water will dissolve this but it may not all come off the first time. Simply wash the window with tap water, let it dry, repeat, then let it dry and repeat with the pure water.


Old wooden and aluminium window frames: These do not like pure water and in some cases may always leave runs after cleaning until replaced.


Poor brush head care: If you have allowed your brush head to gather muck or brick dust this will dry on the glass. Simply re-wash the glass and rinse well.


Window vents, old putty and old seals: Water getting into these areas can dribble out once you have finished your clean and dry poorly. Wash again and next time try to avoid getting water in the vents. There is nothing you can do about the old putty and seals until you purchase new windows.


At-A-Glance- Quick start instructions

For cleaning windows in the normal fashion (not when extremely dirty see notes top of page)

  • Clean the area or windows with tap water first to remove the majority of the dirt then…
  • Connect the Pod to the water source via the hose
  • Connect the other end of Pod to the hose reel via the hose
  • Unravel & extend the hose reel to the area to be cleaned
  • Erect the water fed telescopic pole to the desired height
  • Turn on the water source
  • Connect the water fed telescopic pole hose to the hose pipe
  • Water will now flow out
  • Start with the upstairs windows to avoid dripping onto downstairs windows
  • Wash the tops of the frames
  • Then the sides of the frames
  • Then the top of the glass to the bottom
  • Lift the brush head approx 2” away from the glass and rinse very well


(Consult detailed instructions above)

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